Privacy policy

Privacy Policy

Last updated: December 05, 2025

Welcome to SmartHubEase. We are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share your information when you visit or make a purchase on smarthubease.com.

1. Information We Collect

We collect the following categories of data:

  • Personal Information: Name, email address, phone number, billing and shipping address.
  • Order Information: Products purchased, order total, shipping details.
  • Payment Information: Processed securely through Shopify Payments, PayPal, or credit card providers. We do not store full card details.
  • Technical/Usage Data: IP address, device information, browser type, pages viewed, time spent on the website.
  • Marketing & Tracking Data: Pixel data collected through tracking technologies (TikTok Pixel, Meta Pixel, Google Analytics, Shopify Events API).

2. How We Use Your Information

Your information is used for the following purposes:

  • To process, fulfill, and deliver your orders.
  • To communicate with you regarding your order or customer support inquiries.
  • To improve website functionality, performance, and user experience.
  • To detect fraud and protect our website.
  • To run advertising campaigns and measure performance across TikTok, Meta, Google, and other marketing platforms.
  • To send marketing emails (only if you provide explicit consent).

3. Cookies & Tracking Technologies

We use cookies, pixels, and APIs to enhance your shopping experience and to personalize marketing content. These may include:

  • TikTok Pixel & Events API – used to measure ad performance, optimize ads, and reach users who may be interested in our products.
  • Meta (Facebook) Pixel – used to deliver personalized ads on Facebook and Instagram.
  • Shopify Analytics & APIs – used to improve the functionality of our store.
  • Google Analytics – used to understand website traffic and behavior.

You may disable cookies through your browser settings, but some features of the site may not function properly.

4. Data Sharing

We share your information only with trusted partners, and only when necessary:

  • Shopify – our e-commerce platform, which securely processes and stores order and customer data.
  • Payment Providers – Shopify Payments, PayPal, credit card processors.
  • Shipping & Fulfillment Partners – for delivering your orders.
  • Advertising Partners – TikTok, Meta, Google, and marketing analytics tools that use pixel and events data (non-sensitive, anonymized where possible).

We never sell your personal information.

5. Your Rights

You have the right to:

  • Request access to your personal data.
  • Request correction or deletion of your information.
  • Request a copy of the data we hold about you.
  • Withdraw consent for marketing communications at any time.

To exercise these rights, contact us at: info@smarthubease.com

6. Data Security

Your data is encrypted and securely processed via Shopify’s Level 1 PCI DSS compliant system. We take reasonable steps to protect your information from unauthorized access, misuse, or disclosure.

7. International Data Transfers

Your information may be processed outside the UK or EU (for example, in the United States) by Shopify, payment processors, and advertising partners. All transfers comply with GDPR adequacy mechanisms and Shopify’s international data protection framework.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect new practices or legal requirements. The updated version will always be available on this page.

9. Contact Us

If you have questions about this Privacy Policy, please contact us:

Email: info@smarthubease.com
Business Address: 71-75 Shelton Street, London, WC2H 9JQ, UK

Thank you for trusting SmartHubEase.